FAQ

  • How do I prepare for my lash appointment?

    Arrive with Clean Lashes – Remove all makeup and avoid oily skincare around the eyes for better adhesive bonding.

    Skip Caffeine – It can cause eye fluttering and make it harder to relax.

    Avoid Oil-Based Products – On the day of your appointment, skip oils and heavy creams near the eyes.

    Shower Beforehand – Avoid water, steam, and sweating for 24 hours post-appointment.

    Wear Comfortable Clothing – You’ll be lying down for 1.5 to 3 hours.

    Use the Restroom First – Stay comfortable throughout the session.

    Know Your Lash Goals – Share your desired look for a custom result.

    Plan for Downtime – Avoid swimming, saunas, and intense workouts for 24 hours.

  • How do I choose the right lash set?

    Classic Lashes (Natural & Timeless)

    Best for: First-timers or those who want a subtle, mascara-like look.

    Details: One extension is applied to each natural lash for simple, elegant enhancement.

    2. Hybrid Lashes (Balanced & Textured)

    Best for: Those wanting a mix of natural and volume.

    Details: A blend of classic and volume lashes, giving a fuller look without going too dramatic.

    3. Volume Lashes (Full & Fluffy)

    Best for: Clients who love a bold, glamorous look.

    Details: Multiple lightweight extensions are fanned and applied to each lash for maximum fullness and drama.

    4. Mega Volume Lashes (Dramatic & Dense)

    Best for: Lash lovers who want ultra-dark, dense lashes with the ultimate drama.

    Details: Extra-lightweight fans with up to 16 extensions per natural lash for the boldest look possible.

    Still Unsure?

    Don’t stress! Our expert lash artists can recommend the perfect set during your appointment. We’ll consider your natural lashes, eye shape, and desired look to create a custom lash design just for you.

    Pro Tip: Bring a photo for inspo if you have a specific style in mind!

  • will lash extensions damage my natural lashes?

    Short Answer: No, when applied correctly by a trained professional, lash extensions will not damage your natural lashes.

    Here’s Why:

    Proper Technique Matters: Our lash artists isolate each natural lash before applying an extension, ensuring there’s no clumping or tension that could harm your lashes.

    Lightweight Lashes: We use high-quality, lightweight extensions that are customized to match your natural lashes' strength and avoid overloading them.

    Natural Lash Cycle: Your natural lashes naturally shed every 6-8 weeks. Extensions fall out with your natural lash cycle, not because of damage.

    Aftercare is Key: Following aftercare instructions (like avoiding oil-based products and heavy rubbing) helps maintain both your extensions and your natural lash health.

  • How long do lash extensions last?

    Typical Lifespan:
    Lash extensions generally last 4 to 6 weeks, following your natural lash growth cycle. However, most clients schedule refills every 2-3 weeks to maintain a full, fresh look.

    What Affects Lash Retention?

    Natural Lash Cycle: Your lashes naturally shed every 6-8 weeks, and extensions fall out as your natural lashes do.

    Aftercare: Proper care, like avoiding oil-based products, excessive rubbing, and heavy steam exposure, extends the life of your extensions.

    Lifestyle: Frequent sweating, swimming, or exposure to humidity can shorten retention.

    Lash Type & Style: Lighter, natural sets may last longer than fuller, more dramatic styles.

    Tips to Maximize Retention:

    Avoid water and steam for the first 24 hours post-appointment.

    Keep lashes clean and brush them daily with a spoolie.

    Book refills every 2-3 weeks to keep your lashes looking their best.

  • Booking & Policies

    Q: What is your cancellation policy?
    A: Our cancellation policy is designed to ensure efficient scheduling and accommodate all clients. If a cancellation is made more than 24 hours in advance, no fees will be charged. However, if the cancellation is made within 24 hours of the scheduled service, a fee of 50% of the service cost will apply. For cancellations made less than 6 hours before the service, 100% of the service cost will be charged. This policy also applies to rescheduling appointments.

    Q: What if I’m running late?
    A: We offer a 15-minute grace period. After that, your appointment will be rescheduled and the cancellation policy will apply.

    Q: Do you offer refunds?
    A: We do not offer refunds. However, if you experience any issues with your lashes within 72 hours of your appointment, please reach out, and we will do our best to make it right.

    Q: Can I bring a guest or child to my appointment?
    A: To maintain a relaxing and safe environment, we kindly ask that you come to your appointment alone.